KUALA LUMPUR: The proposed inclusion of a Corruption Perception Index (CPI) into the key performance index (KPI) of civil servants is seen as promotin...
The proposed inclusion of a Corruption Perception Index into the key performance index of civil servants is seen as promoting transparency and holding government agencies accountable for their actions, leading to better governance practices, according to Tan Sri Lee Lam Thye.
“When civil servants are aware that their performance will be judged by public perception, they are incentivised to engage with the public and consider their feedback, ultimately improving service delivery. However, he added that it is also equally important to be aware that overemphasis on CPI might lead to an imbalanced approach to overall performance, as CPI, which is based on perceptions, could be subjective and may not always reflect the actual level of corruption, on top of the risk that certain agencies might manipulate their practices to improve their CPI score.
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