Elsbeth Jones says it took 27 hours for an ambulance to arrive and drop her mother in hospital.
A 92-year-old woman spent 11 hours on the floor of her home waiting for an ambulance with a cut head and a broken arm before spending another 16 hours in the vehicle, her family have said.Her family said there was a "culture of lack of respect and constant undermining of the patient's dignity" in hospital before she died in April.
Mrs Beynon's family want answers from the health board and the Welsh Ambulance Service over what they called "neglectful treatment" of their mother.Her daughter, Elsbeth Jones, said the wait in an ambulance was outside Glangwili Hospital in Carmarthen before she was transferred to Withybush in Haverfordwest, 30 miles away. Mrs Jones said the family were not given any means of contacting Mrs Beynon for 10 days after she contracted Covid and had to "wait hours for answers". "When we saw her at the end of this it was quite horrendous. She looked a shadow of her former self and she had a haunted look in her eyes," she added. When Mrs Beynon arrived at Withybush on 14 March, the family said she was lucid and clear thinking but claimed she was considered "confused" by staff on duty that night because she spoke Welsh - her first language.Donna Beynon had a long wait outside Glangwili Hospital in Carmarthen before she was transferred to Withybush"It is quite, quite disgusting and I would hate to think how many other older people who maybe don't have families to fight for them have been through this experience and go through it today and will in the future if nothing is done about it." The family has also contacted Welsh Ambulance Service chief executive Jason Killens calling for a "more humane way of coding the circumstances" for each 999 call as "one size does not fit all". They also said they want an "honest explanation in answer to the sad sequence of events" that led to their mothers death. Mandy Rayani, executive director of nursing, quality and patient experience at Hywel Dda, said: "While we are unable to comment on individual patient cases, we are always sorry to hear of any instance where patients feel they have not received an appropriate standard of care. "We would encourage anyone who has a concern regarding the treatment or service they receive to contact our patient support team." Wendy Herbert, WAS's executive director of quality and nursing, added: "We wish to send our sincere condolences to the family and we are deeply sorry to hear about their experience, which we understand would have been distressing. "Demand on our ambulance service remains high and this, coupled with excessive hospital handover delays, means that some patients in the community are having a very long wait for our help, potentially many hours in times of extreme demand."
Please follow us on Google to support us United States Latest News, United States Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Pfizer/BioNTech say 3 COVID shots elicit good response in children under 5Drugmakers Pfizer and BioNTech said on Monday that three doses of their COVID-19 vaccine generated a strong immune response in children under age 5 and was safe and well-tolerated in their clinical trial.
Read more »
Will Omicron finally overpower China’s COVID defences?The country needs to control the virus until it has boosted vaccination rates in elderly people and reinforced the health-care system.
Read more »
If Pfizer's data pans out, when will little kids get the COVID-19 vaccine?Pfizer plans to submit the new data to the Food and Drug Administration this week, bringing families with young children one step closer to a long-awaited vaccine.
Read more »
Long Covid-19: 'I'm physically and mentally not able to do anything'Michelle Kibble almost died after getting Covid-19, which she says has left her struggling to cope.
Read more »
UK investigation into Covid lockdown parties finds 'serious failure' at the heart of governmentThe report comes after even more revelations in recent days of further alcohol-fueled social events held in Downing Street during Covid lockdowns.
Read more »
COVID still on the rise in LA County schoolsCounty health officials said there were 16 outbreaks at schools during the week ending May 21, with some larger outbreaks occurred due to proms, school events and field trips.
Read more »