Covid-19: Malaysia Airlines scales down flight operations following travel ban
Wednesday, 18 Mar 2020 03:40 PM MYTIzham encouraged passengers with bookings beyond the next 48 hours to initiate booking changes online. — Picture by Zuraneeza Zulkifli
“Prior to the order, Malaysia Airlines suspended services to Saudi Arabia, South Korea as well as Beijing, Daxing, and Kota Kinabalu to Shanghai, also due to border controls imposed and reduced capacity to Australia and New Zealand due to self-isolation policy of the two countries,” he said in a statement today
“We are also adjusting our low-load flights by cancelling and merging them to manage costs while managing our customer expectations. To date we have cancelled more than 4,000 flights,” he said. “Changing bookings requires special expertise in the global booking system, therefore it takes time for us to redeploy staff to support our contact centre. Our ticket office in Nu Sentral is also closed from today following the nationwide closure of malls,” he said.
“A majority of its workforce globally are working from home in line with various governments’ requirements to combat the spread of Covid-19. The Group ensures though that it continues to uphold the highest safety standards in its entire operations,” he said.
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