COVID-19 delivery surge strains FedEx service, opening doors for UPS

A months-long flood of coronavirus-related e-commerce packages is straining service FedEx Corp , giving rival United Parcel Service Inc an opportunity to steal market share, customers and consultants told Reuters.

FILE PHOTO: A Federal Express delivery truck is shown in downtown Los Angeles, California, U.S., October 24, 2018. REUTERS/Mike Blake

The delay is not limited to FedEx’s Ground division that focuses on e-commerce packages. Service at FedEx Express - which caters mostly to business deliveries - also is affected, said Patterson, who has been a FedEx customer for a decade. “All these guys got caught flat-footed with the volume increase,” Patterson said, referring to pandemic package surges at U.S. delivery firms.

WDIV-TV reported that FedEx was addressing Detroit-area delays by hiring package handlers and drivers, and diverting packages from its Oak Park facility. FedEx responded to the coronavirus spike by putting caps on the numbers of FedEx Ground packages customers could send. That prompted Patterson and others to shift some excess volume to the pricier Express network.

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