For automation investments to transcend the hype, the technologies must be understood and used effectively on each contributing front.
Integrating food safety technology with existing software, hardware or infrastructure is a complex process. Compatibility issues and system glitches may arise, causing disruptions to operations. To combat this difficulty, C-store retailers should establish proper cross-functional collaboration between operations leaders, internal safety professionals and IT implementation teams. Requirements need to be shared, documented and agreed upon with easy-to-digest steps for successful deployment.
Resistance from existing employees may become a challenge as well. However, with the proper technology onboarding and ongoing guidance and training in place, employees may better recognize the time savings new technology brings to their workflows. Retail executives do not want the customer experience to take a hit during labor shortages. Understanding which tools will impact productivity for their specific needs allows them to equip their workforce with time-saving solutions for the redirection of labor toward customer-centric service and support.
With this approach in mind, C-store leaders recognize and calculate causes of margin reduction due to spoilage, waste and safety incidents that require the destruction of food and other products, among other factors like fraud. This holistic perspective identifies operational gaps that are mitigated with the proper automation processes in place. For those who are willing to see, the potential to recapture lost margin is worth the investigation.
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