Chancellor Rishi Sunak has offered many of the right things in his support packages for those affected by COVID-19 but what now?
Banks including NatWest and Santander are struggling to cope with the volume of customers phoning to ask for mortgage holidays as some customers complain of three-hour waits.
Take as an example the Coronavirus Business Support Loan Scheme. Announced on Tuesday 17 March, a new loan guarantee scheme running to £330bn was made operational in just six days.The paperwork for the new programme was signed off by the business secretary Alok Sharma and the Treasury at 4am on Monday morning. Since its launch this week, the scheme has had over 30,000 inquiries.
But it has had early teething problems too, with the chancellor, Bank of England, and Financial Conduct Authority reprimanding banks for attaching stringent conditions to the new loans amid concerns lenders were insisting on personal guarantees - such as using people's homes as collateral - on loans.
The Treasury has moved at breakneck speed, but the emerging theme of the crisis is the mismatch between the government racing to roll out support and people's experiences. Renters were assured that they will not face eviction due to coronavirus but some are being served notices; Universal Credit is widening support and processing a staggering number of claims but tens of thousands of people are struggling to get through due to the sheer demand. And now the self-employed have been offered support, but
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