As insurers rush headlong into technology to keep ahead of their competitors, consumers have been warned that on-demand insurance apps can be risky.
Johannesburg - It’s innovative, cheaper, data-driven and rewards good driving behaviour. There’s no paperwork, no broker and no call centre agents asking exasperating questions. One insurer offers cover pause, another ‘pay per k’, while another’s instant sign-up via super-bot promises to get you cover in two minutes, and payout within seconds.
“These apps place far too much responsibility on the insured, so if customers don’t upload their images exactly the way they are asked to do, or if their device isn’t compatible with the system, then they are told they are responsible for their own cover,” Mazwi said. Clifford Little’s experience with One Plan, underwritten by Bryte Insurance, serves as a warning about selfies.
Little said on August 10, his brother was involved in a “hit and run” crash while driving his car. Little, who was notified within minutes of the incident, rushed to the scene, where he said the vehicle was undriveable. The tow truck arrived, took the vehicle to a storage yard 5km away for an assessment, and the following morning, Little logged the incident with the police to get a case number.
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