Consumer complaints received by the DTI more than doubled last year compared to numbers during prepandemic times, reaching nearly 28,000 and rising in parallel with the surge of activities on digital channels. | AldenMonzonINQ /PDI
Transactions tagged as deceptive, unfair, or unconscionable sales act or practices, including consumers not receiving any item at all, numbered almost 2,200, he added,
He also said that almost 2,500 of the complaints were resolved, around 9,900 were endorsed to the appropriate agencies, while the rest were either withdrawn or issued certificates to file so a case could be filed in court.Pascual also touted the launch of its Consumer Care Advocacy Initiative Project earlier last month, which was kickstarted in partnership with the ASC and the Out-of-Home Advertising Association of the Philippines.
“I hope that educating more consumers on their rights and responsibilities will increase consumer consciousness and surpass the current awareness level of 82 percent,” he added.
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