The UIF has been slammed for being too slow to deal with 123 complaints submitted a month ago by the legislature’s standing committee on finance, economic opportunities and tourism had been resolved.
“However, without also making excuses, I can say that the UIF management and staff were never geared for the pandemic and this impacted on the speed with which we did things.
UIF provincial support director Allan Regavallo said the department of labour signed a contract with a call centre three months ago and hopes this will iron out any kinks in the TERS case management, ultimately speeding things up for people with complaints. “Prior to the lockdown people came into our labour centres and we quality-checked the information on any form given to us before moving to the next stage. In the new environment, these issues are surfacing and so we are seeing how we can improve communication to see fewer problems of this kind,” said Regavallo.
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