We have made an involuntary, no-interest, unsecured loan to the world’s airlines, says the Financial Times’ Michael Skapinker.
TACTICS TO AVOID SHELLING OUT
In the US and the UK, consumers and lawyers have launched or are thinking of starting legal action to recover their money. In the UK, Rory Boland, editor of Which? Travel, the consumer journal, credits easyJet and Jet2 with helping customers with refunds, but he points to Ryanair and British Airways as trying to slip out of their obligations.
Three weeks later I phoned the airline’s call centre to ask how my refund was getting on. I had no trouble getting through to a polite customer service person who confirmed that my request was being processed.READ: Commentary: Flying will be leaner, maybe even more responsible, after COVID-19There’s a good reason for the airlines’ recalcitrance, of course. Many are on the verge of bankruptcy. De Juniac said they employed 2.7 million people directly.Airlines need to conserve their cash.
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