Federal rules require that phone companies let you take your number with you when you switch providers. A pair of Frontier customers found this easier said than done.
This is one of those stories where the stakes may be small but the issues raised are large, reflecting how difficult it can be for consumers to navigate customer-service obstacle courses.
“They said that if we wanted our old number, we’d have to reopen our account for a month and pay a $25 fee,” he recalled. Brown told me he thinks Frontier’s current financial woes have affected its customer service. The company, which racked up $17.5 billion in debt while acquiring Verizon’s assets, filed for bankruptcy protection in April.“We never had a problem before,” Brown said. “Now they seem to be playing hardball with people.”Although Gross and Brown said they were told by Spectrum that Frontier messed things up, Frontier says Spectrum was actually the one that let them down.
“We contacted Frontier and worked with them to transfer the phone number to Spectrum Voice without additional charges,” Johnson said. If that doesn’t work, write to the company’s chief executive or president, detailing the nature of the problem and providing as much documentation as possible. Most big companies have special dispute-resolution departments at senior levels.
United States Latest News, United States Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Column: How Trump can winTrump is still behind, but he does have a clearly defined strategy — and it might just work. Here's how.
Read more »
Bradley Cooper Called Award Shows 'Interesting And Utterly Meaningless''It’s quite a thing to work through.'
Read more »
8-year-old killed, 2 adults wounded in Chicago shootingOnce the stoplight turned green, authorities noted that someone in the Charger then opened fire, striking the child, a 31-year-old man and a 30-year-old woman.
Read more »
Gigi Hadid Shares What Foods She Is Craving During the Final Days of Her PregnancyOn Twitter Sunday, Gigi Hadid revealed a couple of the things she's been craving during this time.
Read more »
Gigi Hadid Shares What Foods She Is Craving During the Final Days of Her PregnancyOn Twitter Sunday, Gigi Hadid revealed a couple of the things she's been craving during this time.
Read more »
The Most Memorable Real Housewives Reunion Fights: Bunnygate, Brooks & More - E! OnlineBefore a number of Real Housewives franchises arrive on Peacock on Sept. 20, look back on all of the most iconic fights that have erupted on reunions!
Read more »