A Dana Point couple got caught up in the Wells Fargo fake-account scandal. Years later, the bank still hadn't remedied things.
Its treatment of the Lagunas suggests it still has a ways to go.
“We started thinking this could affect our credit score,” Laguna told me. “It became a real problem.” But more often than not, all they accomplish is a squandering of any goodwill that might exist and a conveyance that the company doesn’t care about you or your loyalty.
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