Column: He hasn't smoked in decades. But Hertz is hitting him with a $400 smoking fee

'Hertz doesn’t seem to be seeing the forest for the trees: As the company gets back on its financial feet, it’s counting on the loyalty of customers to restore it to health.' From columnist Davidlaz:

How did an identity thief get $19,000 from a SoCal man’s account? Easy. Chase bank gave it to him in the form of overdraft protection.

Dungan said this was the first time a third employee had been added to the equation; all his previous exchanges with the company featured two cigarette-smelling workers.a ton Dungan is now disputing the charge with his credit card company but isn’t hopeful he’ll prevail. After all, it’s his word against that of a billion-dollar corporation. Why should his card issuer believe him over Hertz?It’s also a reminder to the rest of us to add smell to the usual inspection of a rental vehicle’s dings and dents. Poke your head inside and give it a whiff before driving off the lot.

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