Supermarkets and other retailers are stepping up efforts to use new technology to prevent rising levels of shoplifting.
Coles is instructing staff to “assist” customers with scanning larger items before other groceries at its self-serve checkouts as part of a series of measures designed to help prevent theft amid the ongoing cost-of-living crisis.. The measures include upgrading self-checkout terminals to embed “bottom of trolley” technology, which detects when a customer has a larger item and prompts them to scan it. The technology has been rolled out across at least 187 stores so far.
A different Coles staffer said some coworkers were feeling additional pressure and “guilt-tripped” from failing to meet these targets. “The service manager posts daily updates in the group chat of bulk-scan results percentages. Daily reports. This way, one can find out if they were the person working when ‘bulk’ percentages were low,” they said.
“This is all about providing great service to our customers and helping them get through the checkouts quickly and efficiently.”
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Coles staff told to ‘assist’ shoppers in scanning bulky items to stem theftSupermarkets and other retailers are stepping up efforts to use new technology to prevent rising levels of shoplifting.
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Coles staff told to ‘assist’ shoppers in scanning bulky items to stem theftSupermarkets and other retailers are stepping up efforts to use new technology to prevent rising levels of shoplifting.
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