Though some medical practices still struggle to restart cash flow, federal health officials and UnitedHealth Group report progress in getting clinicians back in business.
In the month since the large-scale cyberattack on the Change Healthcare claims clearinghouse, some clinicians have devised workarounds, applied for advanced payments to keep their practices running and/or gone back to using — yes — paper.
Officials are focusing on "the last mile": the last group of clinicians who continue to experience cash flow issues. Palm said: "We're doing the work that is necessary to get them through this the next couple of weeks, so they are able to remain viable and serve patients.
"It started out terribly. We really were paralyzed," said Meyer, an internist who runs a large primary care practice in Exton, Pennsylvania. "We…immediately started to see a decline in our collections. Even now, we are still not getting paid as we should even though we've been able to get some claims out."
"Some doctors, pharmacies, and other practices may have been frustrated by that initial offering and didn't try it again," Meyer said. "But, definitely, they should." "Our direct outreach has been focused on the populations that are most at risk, including those served by federally qualified health care centers, infusion centers and home- and community-based programs," Wilson said.
The CMS is also asking private plans, including Medicare Advantage and Part D plans, to make prospective payments to clinicians, said Will Harris, senior advisor, Office of the Administrator at CMS, who focused on the Medicare fallout during the webinar.
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