Austin's 911 call center has been only half-staffed for months.
While Austin's police union and the city duke it out over the level of civilian oversight theshould operate under in the new police contract – with arguments about retention and police brutality threaded through those negotiations – there's at least one public safety issue everybody agrees on: When you call 911, you should not be placed on aBut that is exactly what's happening during peak 911 call periods in Austin .
APD says filling 911 positions is"a top priority," but a mandated multistep process candidates must go through slows down the process. After passing the initial criminal history and interviews, they do a 34-pagebackground packet, drug screen, and psych exam. APD has added two new recruiting/hiring positions, streamlined the application process, and is placing ads to recruit more call takers.
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