Brigitte Doherty hired Chicago-based Safeway Moving Systems as the broker to arrange to move everything her elderly parents acquired in their 60-year marriage from Florida to Connecticut.
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Her family got reimbursed for much of the financial loss from their homeowner’s insurance. That only came after months of denials from various insurance companies representing the moving company.“Never an offer of reimbursement of a penny of a full service charge that I paid for. A service that wasn’t only not completed but was a catastrophe beyond measure.”The Illinois Secretary of State lists its corporate status as “involuntary dissolution.
The U.S. Department of Transportation is now investigating Safeway due to that high number of complaints. “We’re getting everyone in the room to talk about this,” said McMichael. “How do we solve this problem, you know, when we get that call from a consumer.”
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