Chicago mandates fee transparency from third-party meal deliveries (Via EaterChicago)
where the mayor appeared with Grubhub CEO Matt Maloney. Lightfoot told reporters that Grubhub would be waiving “commissions” to help spark delivery business during the novel coronavirus crisis. Maloney eventually clarified Grubhub would waive its marketing fees, but didn’t describe how much that represented.Enterprises President R.J. Melman would chime in and say marketing fees represent about 15 percent of the cost of a meal.
There’s much confusion over what Grubhub — and its competitors like DoorDash and Uber Eats — charge restaurants. For example, a restaurant could elect to pay Grubhub extra in marketing fees if it wanted to come up more prominently when customers search for a specific cuisine.a suburban Chicago restaurant owner went viral and stunned customers showing that a restaurant made $376.54 on $1,042.63 in orders after Grubhub took its fees.
Grubhub held its quarterly earnings call on Thursday, and officials called the post “politically coordinated.” Maloney balked at delivery fee caps in San Francisco, Seattle, and Washington, D.C. He said Grubhub sales have fallen by about 10 percent
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