When asked public health questions related to abuse, suicide or other medical crises, the online chatbot tool ChatGPT provided critical resources — such as what 1-800 lifeline number to call for help — only about 22% of the time in a new study.
The research, published Wednesday in the journal JAMA Network Open, suggests that public health agencies could help AI companies ensure that such resources are incorporated into how an artificial intelligence system likeFor instance, with the right engineering and inputs, ChatGPT could recognize the signs and symptoms of addiction or depression within the questions someone asks it, prompting it to provide health resources in its interactions with that person.
"We got to get engaged in these early stages," he said. "This is the time to act — it's now — so that we don't have unnecessary harm, and that we don't lead people astray." The resources included information for Alcoholics Anonymous, the National Domestic Violence Hotline, the National Sexual Assault Hotline, the National Child Abuse Hotline and the Substance Abuse and Mental Health Services Administration National Helpline.
This isn't the first time Ayers and his colleagues examined how artificial intelligence may help answer health-related questions. The same research team previously studied how ChatGPT compared with real-life physicians in their responses to patient questions and found that the chatbot provided more empathetic responses in some cases.
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