The company shared patient names, birth dates, treatment, and more.
posted on the company’s website, Cerebral admits to exposing a laundry list of patient data with the tracking tools it’s been using as far back as October 2019.
The information affected by the oversight includes everything from patient names, phone numbers, email addresses, birth dates, IP addresses, insurance information, appointment dates, treatment, and more. It may have even exposed the answers clients filled out as part of the mental health self-assessment on the company’s website and app, which patients can use to schedule therapy appointments and receive prescription medication.
According to Cerebral, this information got out through its use of tracking pixels, or the bits of code Meta, TikTok, and Google allow developers to embed in their apps and websites. The, for example, can collect data about a user’s activity on a website or app after clicking an ad on the platform, and even keeps track of the information a user fills out on an online form.
After initially finding the security hole in January, Cerebral says it has “disabled, reconfigured, and/or removed” any of the tracking pixels on the platform to prevent future exposures, and has “enhanced” its “information security practices and technology vetting processes.” Cerebral is required by law to disclose potential violations of HIPAA, also known as the Health Insurance Portability and Accountability Act. This bars healthcare providers from divulging patient information to anyone else other than the patient, or anyone the patient has consented to receive information about their health. The breach is currently under investigation by the US Office for Civil Rights and follows similar incidents involving pixel-tracking tools.
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