An e-commerce CEO is getting absolutely roasted online for laying off 90% of his support staff, replacing them with an AI chatbot
"We had to layoff 90% of our support team because of this AI chatbot. Tough? Yes. Necessary? Absolutely," Shah wrote in a thread that's been viewed over 1.5 million times since being posted. In the thread, Shah wrote that an AI chatbot took less than two minutes to respond to customer queries, while his human support staff took over two hours.
Replacing most of his customer support team with a chatbot reduced customer support costs by around 85%, he wrote. Shah told Insider the layoffs occurred in September 2022 and resulted in Duukan — which currently employs 60 people — letting go of 23 of the 26 members of its customer support team. In a conversation on Wednesday, Shah said his"monthly budget" for customer support is now $100. Insider could not independently verify these figures.
But Twitter and Reddit users aren't buying the explanation. As of press time, more than 600 Twitter users had quoted his tweet, with the vast majority being critical of Shah and Duukan."Make no mistake. The support team was laid off here because business is failing and funding is dry. Not because of AI."
United States Latest News, United States Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
4 South LA taco stands robbed at gunpoint in 90 minutesAn investigation is underway in South Los Angeles after at least four taco stands were robbed at gunpoint in less than 90 minutes.
Read more »
Nvidia 'should have at least 90%' of AI chip market with AMD on its heelsNvidia Corp. stands to command "at least 90%" of market share in the AI chip market with Advanced Micro Devices Inc. poised in second place.
Read more »
'90 Day Fiancé': Tyray Finds Out the Shocking Truth About CarmellaTyray keeps finding out more and more disturbing things about his online girlfriend, Carmella, on '90DayFiancé: Before the 90 Days.'
Read more »
'90 Day Fiancé: The Other Way': Brandan and Mary Cause AlarmBrandan and Mary are the most co-dependent couple in '90 Day Fiancé history and are alarmingly obsessed with one another.
Read more »
NYC is in for three days of 90-plus tempsRelatively low humidity could make things more bearable.
Read more »