An internal San Francisco Police Department email told staff “911 is not working properly at this time” — anticipated station houses may receive barrage of 911 calls.
On 24th Avenue, PG&E crew works to restore power in the Richmond District. Photo by Junyao Yang on Dec. 21, 2025.After an afternoon of 911 calls being disconnected or delayed, the Department of Emergency Management announced at just after 4 p.
m. that the issue has been resolved. The Department of Emergency Management wrote in a 12:21 p.m. post on X that “911 is still operational” after a “reported AT&T/Xfinity/Comcast cell outage.” The post goes on to advise residents to try Wi-Fi calling if they are unable to reach 911. Jackie Thornhill, a spokesperson for the Department of Emergency Management, said the department had received preliminary reports that users of multiple cellular providers were either having their 911 calls disconnected or the calls were only going through with significant delays.Reported AT&T/Xfinity/Comcast cell outage. 911 is still operational. If not able to call, enable wi-fi calling, connect with a friend to make calls, or use text to 911. If your phone is still not able to make a 911 call, then try connecting to a Wi-Fi network and enable Wi-Fi…An internal San Francisco Police Department email sent shortly after told staff that “911 is not working properly at this time.” It advised that “stations may receive an influx of 911 calls.” Join the 3,300 readers who keep Mission Local free for all!All we can say is thank you. Thank you for choosing to invest in a local newsroom rooted in San Francisco’s communities — one that listens first and reports deeply. Your contribution today helps sustain the reporting our city relies on all year long.abigail@missionlocal.com Abigail is a staff reporter at Mission Local covering criminal justice and public health. She got her bachelor's and master's from Stanford University and has received awards for investigative reporting and public service journalism. Abigail now lives in San Francisco with her cat, Sally Carrera, but she'll always be a New Yorker. ….aaaaand this just after the Department of Emergency Management goes on the record as saying modern technology and electronics negate the emergency sirens and street boxes that have been allowed to slowly fail all over town. Please keep your comments short and civil. Do not leave multiple comments under multiple names on one article. We will zap comments that fail to adhere to these short and easy-to-follow rules.Sign up for Mission Local's daily newsletter: The latest San Francisco news in your inbox, no more than once a day, for free.
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