The Chicago Department of Aviation said every flight disruption between Dec. 24 and Mon. Jan. 2 will be considered “controllable” and the airline will reimburse “reasonable” incidental expenses.
The CDA is also deploying additional security personnel from O'Hare to Midway on a round-the-clock basis to ensure the baggage claim area remains secure.
Southwest assured the CDA that every flight disruption between Dec. 24 and Jan. 2 will be considered "controllable" and the airline will therefore reimburse "reasonable" incidental expenses. This includes hotels, rental cars, meals and tickets on another airline. For flights canceled since Dec. 24, 2022, Southwest told the CDA that the airline will fully refund the fare and any unused ancillary charges.
The CDA is asking passengers who are flying Southwest Airlines to check their flight status before heading to the airport. All the news you need to know, every day
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