The conversation took a more alarming turn when the caller outlined what she claimed was a plan to catch the criminals.
The caller introduced herself by name, provided a badge ID, and appeared to have detailed knowledge of his personal banking information.
“They seemed to know so much about me, about my bank account,” Gutman said. “And then they said, ‘Listen, we suspect that there is significant fraud activity at the bank branch where you bank, and what we need you to do right now–. ’ We went through all the accounts, and we actually had some suspicious activity recently in my daughter’s account.
” The conversation took a more alarming turn when the caller outlined what she claimed was a plan to catch the criminals.
“She gave me the names and then she said, ‘What we need you to do, in order to intercept these fraudsters, is to go into the bank and withdraw everything from your bank account’ — which wasn’t that much money at this point — ‘and take it with you so you have it in cash and that’ll trigger the fraudsters into action. That’s how we’ll be able to catch them. ’ I thought, OK, that’s a little weird.
” “Why would you use a regular citizen for something that seems like a law enforcement issue? But I said, you know, OK, and I went in there and she said, ‘But you can’t tell anybody at the bank that this is happening because they might be in on it,’” he continued. Gutman said the demand to keep bank employees in the dark made him realize he was dealing with scammers, despite how authentic the call had seemed.
“You’ve got to be so careful,” Gutman said, “and some of these scams are incredibly sophisticated with people who clearly know what they are talking about, and speak like they are in the profession. I’m just blown away by how good that person was. I can’t get over this. ”I just got SCAMMED: a remarkably sophisticated phone scam that nearly had me pull the entire entirety of funds out of one bank account.
Watch to see how it unfolded. And how dangerous it might possibly have been.
“I feel dumb, that I should have been smarter about it. I am in a very vulnerable place,” Delgado said. According to the report, Delgado received a suspicious text in March that appeared to come from the stock trading app Robinhood. The message claimed there had been suspicious activity on her account and instructed her to call a phone number to report the issue.
The cases underscore how increasingly sophisticated digital scams have become, with fraudsters using convincing scripts and personal information to gain victims’ trust before attempting to steal their money. Both the US federal government and the California State Legislature have enacted laws aimed at investigating, prosecuting and disrupting cyber-scam networks. Matt Gutman joined CBS News as chief correspondent in 2026.
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