Both airlines have extended the policy to all flights with departure dates up till 31 July 2020. YahooFinance
Back in April, Singapore Airlines and Scoot published their COVID-19 travel waiver policy, which laid out how they would deal with refunds arising from flight cancellations or changes to travel plans caused by COVID-19.
Singapore Airlines is asking customers to expect processing times of 4-6 weeks, as they’re prioritising refunds based on travel dates. For passengers who have booked tickets in a currency other than Singapore dollars, the flight credits will be awarded based on the exchange rates in this table. All flight credits are valid for use up till 31 December 2021 .
If you bought your ticket from a third-party platform like Expedia, you’ll need to get in touch with the latter to handle all claims. Bonus travel credits and vouchers are meant to help cover any fare differences at the time of rebooking. This may or may not be adequate, depending on what the prevailing airfares are at the time.
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