St Gregory's Homecare in Carnforth received a 'Requires Improvement' rating by the CQC
A care home in Lancashire has been blasted by inspectors for not protecting people against the risk of abuse.
As a result, safeguarding concerns were raised by the residents' relatives. Safeguarding as a general issue was also not given enough priority and lessons had not always been learnt to prevent further allegations raised about people. Another issue was the matter of medicines, with the report stating that systems were not always in place to ensure medicines were stored and used properly and safely. One relative stated: "We think [person] is reasonably safe, although we aren't sure about medication."
However, the manager took action to review care arrangements and staff were introduced to a full training programme to support knowledge and skills. Another improvement requirement by the care home is the delivery of high-quality person-centred care. Where the home received an "Inadequate" rating, the lowest possible, was in terms of how well-led the service was at the time of inspection. 33% of relatives that inspectors spoke to gave negative feedback, 50% gave mixed feedback and 17% gave positive feedback.
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