A cyber incident at data provider CDK Global, whose software is used at 15,000 auto dealers, hampered operations Wednesday at US and Canada dealerships, the company said.
“We are actively investigating a cyber incident,” CDK spokesperson Lisa Finney said in a statement shared with CNN. “Out of an abundance of caution and concern for our customers, we have shut down most of our systems and are working diligently to get everything up and running as quickly as possible. CDK operates numerous different types of products car dealers use to handle things like keeping records of negotiated deals to scheduling and communicating about service.
Ramsey said he understands, though, that CDK is doing what it feels it must to secure this sensitive data. But it’s a major hassle in the meantime and could cost his dealerships some business. Customers who are delayed in closing a sale at one of his dealerships could just find a dealer nearby that’s not having these issues and buy a new vehicle there, instead. It’s car buying season, so it’s a real concern. “We’re in the summer months,” he said. “This is where we need systems functioning.
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