This article features accounts from 911 dispatchers about the calls that have left a profound and lasting impact on them. The stories touch on themes of tragedy, loss, and the emotional toll of their profession.
to tell us the work calls that have stuck with them for years. Here are the wild results. Note: Some of these submissions revolve around pretty serious and heavy topics, like abuse, infant death, and suicide, so continue at your own discretion.'One call in particular touched me deeply. A lady called in after visiting an older couple who she knew because she hadn't heard from them in a while. The older man had dementia.
His wife apparently died in her sleep ~several days~ beforehand, and he didn't realize it and had been getting into bed with her nightly.''I once got a call from a sobbing teenage boy. Turns out his twin brother slipped on some ice on stone stairs, and he hit his head pretty hard at the bottom. I had to stay on the phone with the kid and attempt to keep him calm while paramedics were on their way. His twin brother died a couple of days later while in the critical care unit. This one hit me especially hard because I have a twin brother myself. I took the next week off from work to spend time with him.''My mother-in-law was a dispatcher in our small town where everyone knows everyone. She took the call for a house fire that ended up burning her friend alive, along with two of her grandchildren. She quit after that.''The call that sticks with me was of a father who cleaned his handgun and accidentally set it off. The bullet hit his son directly in the head. The son was DOA (announced'dead on arrival'). The man's screams and begging will stay with me forever. I preach gun safety to everyone because it's something I never want to hear again.''I've been a 911 dispatcher and supervisor for 13 years. My worst call was when a lady escaped her burning house and called 911 to report it. She told me her husband and daughter were still inside. The number one rule for us is to keep people out of the burning building when they get out, but she went back in. She died, along with her family. It was only a few days before Christmas. That call messed me up for a whil
911 Dispatcher Trauma Calls Emergency Services Stories
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