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World Shoe Launches New Factory in Ghana to Manufacture Innovative Footwear…With many business engagements now taking place over the phone, call recording technology has become crucial to organisations when it comes to compliance, quality assurance and dispute resolution.
And, the process is easier than ever: rather than having to buy expensive hardware and software to enable on-premise call recording, Van der Merwe says the cloud has commoditised the service in a way that scales up as required by the business, meaning they don’t need to invest in infrastructure and only pay for what they use. Delivered as a true software-as-a-service, regulatory-compliant call recording is no longer preserved for those who can afford high-end enterprise technologies.
So, what makes a call recording regulatory compliant? Balcomb says one of the factors in adhering to many of the above-mentioned pieces of legislation, is data sovereignty – the concept whereby data is recorded, processed and stored within the borders of a particular country.
“In addition, all call recordings are individually encrypted using 256-bit Advanced Encryption Standard at the source, with a rotating encryption methodology that is unique to each call made, recorded, and then securely stored. This can be used to prove that a recording has not been tampered with. In addition, call recordings play a crucial role when it comes to dispute resolution as well,” adds Van der Merwe.
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