California's massive overhaul of its aging, landline-based emergency call system is years behind schedule and has been plagued by safety issues, sources and…
It's called Next Generation 911: California's overhaul of its aging emergency call system. But according to interviews with sources and records obtained through the Calif. Public Records Act, the nearly half-billion-dollar project is behind schedule plagued by safety issues in some places where the system has been deployed.
LeAnn Castleberry and Terri Crook were some of the first dispatchers to use the new Next Gen 911 network. Both women say they retired this past December, after decades-long careers taking their community’s emergency calls. Nationwide, there is a severe 911 staffing crisis, according toNG911 wasn’t the only reason they left, they said, but it was a major factor.
In another case, the records show, a local man called “to report his garage and surrounding vegetation was on fire.” However, “he called 911 five times and could not get through.” The CEO of NGA, Don Ferguson, said in an interview with NBC Bay Area that he was aware of the memo and met with the sheriff’s office to address their concerns.
While some other dispatch centers in the state currently running on NG911 haven’t reported any significant issues, and the situation has improved in Tuolumne County, according to those who spoke to us, the state’s rollout of the new system is far from finished.
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