Buying Help for Over-the-Counter Hearing Aids—Whether You Spend $250 or $2,500

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Buying Help for Over-the-Counter Hearing Aids—Whether You Spend $250 or $2,500
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Over-the-counter hearing aids work well for people—if they come with good customer support. juliejargon shares users’ tips about what to look for.

David Davies decided to try an over-the-counter hearing aid when conversations became hard to follow.New, lower-price hearing aids promise to help people with mild to moderate hearing loss. But when you buy one, how well does it work out?Columnist Julie Jargon, a mother of three, helps families find answers and address concerns about the ways technology is impacting their lives..

David Davies wanted a simple hearing aid, with no app, so he could go places without taking his phone. Mr. Davies, whose hobbies include music mixing, guitar playing and film editing, has a better ear for sound quality than many people. That meant getting on the phone with a customer-service representative for help fine-tuning his hearing aids to suit his needs.

“When they send you the device, they arrange for a welcome session with someone. I thought when you buy an over-the-counter hearing aid, it’s, ‘Bye, you’re on your own’—but customer support is part of the purchase price,” Mr. Tosiano says.Marc TosianoEargo CEO Christian Gormsen says providing customer support for hearing aids is important, because without it, people hit a rough patch then give up.

He only wears one in his left ear, where his hearing is worse, and says he can change its settings by tapping on it.

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