Burger King is testing AI-powered headsets that can recite recipes, alert managers when inventories are low and even track how friendly employees are to customers.
Dee-Ann DurbinFILE - This is the sign outside a Burger King in Erie, Pa., on Monday, Sept. 8, 2025. Burger King is testing AI-powered headsets that can recite recipes, alert managers when inventories are low and even track how friendly employees are to customers.
Restaurant Brands International – the Miami-based company that owns Burger King, Popeyes and other brands – said Thursday it’s currently testing the OpenAI-powered headsets in 500 U.S. restaurants.The system collects data on restaurant operations and shares it via “Patty,” a voice that talks to employees through their headsets. If the drink machine is low on Diet Coke, Patty will tell the store’s manager. If a customer uses a QR code to report a messy bathroom, the manager will be alerted. Employees can ask Patty how to make various menu items or tell Patty to remove items from digital menus if they’ve run out of ingredients. Burger King said it’s also exploring using Patty as a way to improve customer service. The system can track when employees say key words like “welcome,” “please” and “thank you” and share that with managers. When asked about that capability Thursday by The Associated Press, Burger King said the intent is to use Patty as a coaching tool, not a tracker of individual employees. “It’s not about scoring individuals or enforcing scripts. It’s about reinforcing great hospitality and giving managers helpful, real-time insights so they can recognize their teams more effectively,” Burger King said in a statement. Burger King added that the key words are “one of many signals to help managers understand service patterns." “We believe hospitality is fundamentally human. The role of this technology is to support our teams so they can stay present with guests,” Burger King said. Patty is part of a larger app-based BK Assistant platform that will be available to all U.S. restaurants later this year.. Yum Brands said last spring it was partnering with Nvidia to develop AI technologies for its brands, which include KFC, Taco Bell and Pizza Hut. McDonald’s ended a partnership with IBM in 2024 that was testing automated orders at its drive-thrus. The company is now working with Google on AI systems. Copyright 2026 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed without permission.Residents on Sevilla Drive in St. Johns County frustrated over new median▶More than 60 people charged for speeding in SJC since Florida’s ‘Super Speeder’ law went into effect0:21ALDI store opens Thursday at site of old Winn-Dixie on County Road 210 in St. Johns CountyBlack History Month Spotlight: Connell CroomsOne week after St. Johns County student was killed in crash, officials seek safety solutionsJacksonville council president issued subpoena over controversial text mentioning ‘big favor’Jacksonville council president issued subpoena over controversial text mentioning ‘big favor’JTA is exploring 5 options for the Skyway downtown. Here’s a look at each oneRiver City Guide: Guaranteed fun to end the month - Feb. 26 - March 1Are we coming out of our last cold snap of winter?Hakeem ‘Ksoo’ Robinson pleads guilty in 2019 murder of 16-year-old ‘Lil Bibby’Passion 4 Pets: Boone is looking for his furever homeTwo Jaguars games in London?!🐆A look into the history of house music and Jacksonville house musicKaMillion on the legacy of her great-grandmother Lena BakerSplit Happens Ep. 8: Protecting Your Children During Divorce—What Parents Need to KnowCarrico addresses ‘big favor’ wording amid JEA controversy; says there is ‘no quid pro quo’Carson Crawford Dropped 50 PointsFormer JEA chief of staff breaks his silence on current controversy involving CEO Vickie Cavey‘Teen takeover’ that sparked gun violence impacts Jacksonville Beach businessesEpiscopal School of Ponte Vedra plans 850-student K-8 campus to open in 2027We have sprouts! Tower Garden, Aeroponic GardeningLeah Yawn, Capt. Sandy Yawn gave victim statements at SJC homebuilder sentencingWounded Warrior Project hosts events to help veterans in Jacksonville bond
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