Bulb Energy pays out £1.76million in refunds after overcharging and wrongly switching thousands of customers
Nearly £2million has been paid out to 61,000 customers who were affected by Bulb’s failure to follow the rules set by the energy watchdog Ofgem.The majority of those affected by the errors - 46,500 of them - were vulnerable customers. They were removed from Bulb’sThe register identifies those who need additional support, for example, advance warning of planned power outages and bills in larger print or braille.
Any customer affected should have been contacted by Bulb Energy over the past few months and compensated accordingly. It has also paid a further £157,000 into a voluntary redress fund to support vulnerable energy customers.
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