Builders owner Massmart says shoppers being quoted outlandish delivery fees is not a bug.
Massmart-owned Builders is quoting customers excessively high delivery fees of up to R30,000 during the checkout process when placing orders online.
However, Massmart told MyBroadband that the high delivery charges aren’t a bug and are based solely on the distance between the store and the delivery address. Ryobi 18V Starter Drill Kit valued at R799. Its price is pushed up to R30,074 when ordering from a distant store. Our testing showed that the delivery charge per kilometre appears somewhat inconsistent, with some routes charging as much as R22 per kilometre and with closer stores working out to R4.40 per kilometre.
559L Defy side-by-side fridge-freezer combination valued at R12,999. Its price is pushed up to R42.629 when ordering from a distant store
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