'It was honestly like banging my head against a brick wall...'
A 90-year-old man has described the nightmare process of trying to get more than £1,000 back from British Gas.
Albert fed £1,074 into the defective pre-pay metre via the Post Office between September 1 and October 25. “I went to three solicitors’ firms locally, but as soon as I mentioned the words ‘British Gas’ they looked frightened to death and said they didn’t deal with such matters. I said, ‘hang on, I haven’t told you what the problem is yet’.
A spokesperson for British Gas has now admitted the company 'made a mistake' on Albert's case and, within 24 hours of being contacted by the Manchester Evening News, they sent Albert a cheque.His granddaughter, Zoe Brooks - who had advised him to contact the MEN after months of struggle, added: “I think it’s appalling that it takes an enquiry from the press to get back the money owed to a vulnerable old man. They should be ashamed of themselves.
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