British Gas and E.On ignore questions about forcing customers onto prepayment meters See what your energy provider says ⤵️ from deankirby_
into properties as well as the remote flipping of smart meters to prepayment meters “over the Christmas period”. Raman Bhatia, the firm’s chief executive, also said in a letter to campaign group 38 Degrees that it “may also” temporarily suspend the warrants in periods of “extremely cold weather”. He also promised to cease debt recovery on the meters until at least March – meaning customers will only pay for their usage and standing charges.
Over Christmas, Utilita suspended debt activity on prepayment meters and did not pick it up again until January 3. It has also introduced a function that allows customers to transfer credit between gas and electricity meters, which is being used 10,000 times a day. Bill Bullen, the firm’s chief executive, said in a letter to MP Dan Carden it will “not commit to ending the forcible use of prepay”, adding: “That course of action is simply not sustainable.
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