CONTACT centers are one of the Philippines' most important industries, providing employment for 1.4 million people and $30 billion in revenue annually.
CONTACT centers are one of the Philippines' most important industries, providing employment for 1.4 million people and $30 billion in revenue annually.In recent years, the industry has faced mounting challenges, including heavy customer backlogs, fragmented and obsolete tech stacks, and the strain of managing disparate hybrid workforces. Consequently, employees have become frazzled, and customers left unsatisfied.
Contact centers or business process outsourcing have played a critical role in jumpstarting the Philippines' economy since the 1990s, now accounting for 8 percent of GDP. While in the past, these call centers were tasked with providing low-level support or technical assistance, they are now increasingly leveraged to handle complex customer issues.
AI-First To Pinoy Customer Service Agents
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