Hockley Farm Medical Practice has been ordered to improve following a CQC inspection.
Inspectors found a number of issues at the medical centreCare Quality Commission inspectors found employees at Braunstone’s Hockley Farm Medical Practice were left with “excessive workloads”, in particular in the pharmacy, due to staffing levels.
The surgery, which was graded “requires improvement” overall, said it accepted the findings of the inspection team, was working to make changes and planned to recruit further staff. The inspection also found patients on regular medication were not always monitored adequately, that staff training was not always appropriate for roles, and that learnings made following incidents were not always communicated correctly.
Inspectors gave an example of some patients taking anticoagulation medicines to help prevent blood clots which "had not always had the correct monitoring tests completed to ensure that patients were receiving effective treatment". On the day of inspection, they said, it was not clear who had oversight of the pharmacy team or who was responsible for staff training within the practice in the absence of a practice manager.The practice said it accepts the findings and is working to make changes: “With support from the Leicester, Leicestershire and Rutland Integrated Care Board, we are enhancing medication safety by recruiting additional pharmacy staff and regularly reviewing our internal practices.
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