EVENT: Leverage on gamification to transform your customer or employee behaviour into positive engagement.
Gamification is essentially the concept of applying game-design elements and principles to everyday situations to make every day routines, tasks and interactions more engaging and fun. The use of game mechanics like points, badges, challenges, levels, leader boards and avatars are immersive and addictive by nature.
This is an ideal opportunity for managers and executives responsible for learning and development, training, call centre, sales, marketing, customer experience, acquisition or retention to leverage on gamification to take your team to the next level.Introduction to Game-ThinkingClassifying key trends and statistics in each areaExamine the science and art of using play to drive engagement in an organisationIntrinsic and extrinsic motivation and the R.A.M.
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