One hundred pages of internal exchanges at Boeing show a corporate culture focused on rushing a plane into service with training shortcuts and moves to evade scrutiny from regulators, airlines and passengers.
Dawn GilbertsonWhen Boeing changed course this week to recommend simulator training for pilots before the troubled 737 Max returns to the skies, it was seen as a move to boost traveler confidence in the plane's safety.
The Max was already flying passengers, and the Federal Aviation Administration and other regulators hadn't required simulator training when it launched for pilots already trained on the Boeing 737 NG. Boeing said it wasn't necessary. Adele Abrams, a Southwest Airlines frequent flyer who travels weekly in her job as an occupational health and safety attorney, said she has been skittish about returning to a Max since the planes were grounded following two crashes that killed 346 people in less than five months. Boeing's"smoking gun'' emails, as she describes them, only add to the worry.More documents from Boeing
Harteveldt said the never-ending Max drama is"the proverbial death by a thousand cuts type of situation.''
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