A small mistake by an iStore employee led to Telkom blacklisting a Vodacom customer’s iPhone and rendering it useless for months.
A small mistake by an iStore employee led to a Vodacom customer having their iPhone incorrectly blacklisted and rendered useless for over two months.
After contacting Vodacom about the issue, multiple employees told him that Telkom had blacklisted it. At least one Vodacom employee told the customer that Telkom, and sometimes MTN, regularly blocked iPhones on Vodacom’s network for allegedly being stolen.MyBroadband queried the issue with Vodacom and Telkom, and what followed was a scramble of a fact-finding mission.“When the customer bought the device from us [via iStore] in November 2022, almost nine months ago, the device was fully functional and not blocked or blacklisted,” Vodacom said.
However, the name and number of the customer linked to the iPhone’s IMEI did not match that of the Vodacom customer who contacted us. The iPhone 14 Plus in question was originally designated for a Telkom customer who hadn’t finished their contract sign-up. The person who was incorrectly signed up for the contract did not pay the account because they probably didn’t even know it had been activated.
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