Better Business Bureau warns consumers about diet app Noom after thousands of complaints.
Lisa Wolfe, a public relations executive from Chicago, says she tried to cancel Noom multiple times after deciding it wasn't for her. She said it was"almost impossible."
Wolfe said she was charged almost $400 in subscription fees over six months. In June, after she couldn't get a hold of customer service, she tweeted a complaint to the company.In response to these complaints, Noom CEO and co-founder Saeju Jeong said in a written statement,"While the complaints on BBB represent less than 0.03% of the millions of customers who have signed up with Noom in the last 3 years, we take each one very seriously.
"Like many industry-leading fitness and wellness companies, we sell multi-month membership packages, and we state clearly and in advance the full charges that customers can expect to be billed for that membership if they decide that Noom is right for them," Jeong added."We are very accommodating with refund requests, even with those who cancel and request a refund shortly after the trial period has passed.
The Better Business Bureau warns of"subscription traps" that"hook customers into paying for expensive products or services that they did not intend or agree to buy." So before signing up, the bureau advises to see what the terms say and if it takes payments from your credit card until you cancel.Everyone knows how hard it is to lose weight.
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