Jean Graves was admitted to Ysbyty Gwynedd mental health unit in 2013 for nine weeks.
The health board also apologised for the "distress" the family experienced while seeking answers "over many years" and said it hopes to "learn and improve" from Mr Graves's experience.
The health board also apologised for the way her son's concerns were handled and the way in which he and his family were treated.These issues include a failure to ensure his concerns were properly investigated in an "agreed" way, the blocking of his emails, and "inappropriate and upsetting" comments made by senior officers and staff involved in handling the case.
In the same month as his mother went to the Hergest unit, staff there were writing to executives complaining about conditions.That document was not published in full until the health board was forced to do so seven years later, in 2021. "Mistakes were compounded and then mistakes to cover up mistakes and we get to the position where it takes 10 years to sort it out."
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