How to avoid being overcharged for your energy bills ⬇️ The errors to look out for and what you can do about it
Ofgem have made it clear that you should not be billed for some specific things, yet thousands of people report that energy firms have flouted these rules every year.
Sadly, there’s still a lot of deference to the mighty word of the computer, so be prepared to take your complaint further. A rather weird quirk that’s arisen with some energy firms recently is computers discounting media readings given by customers, presumably because they don’t match up with the previous reading history. I’ve helped sort out several cases where the actual readings seem to have been ignored for estimates.
Credit balances are when you overpay your supplier by direct debit for your energy bill and essentially means your provider owes you money. The simple answer is yes. Interest rates on savings accounts are pretty good at the moment so in theory, you can ask for your credit balance back and pop it in a savings account, allowing your direct debits to increase instead over winter. But you will still need a “float” of money to cover unexpected price hikes . Bear in mind “notice” accounts for savings mean you can’t access your cash for set periods too.
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