In today's digital age, we've come to depend on our email -- so what would you do if your email account suddenly disappeared... for good?
Douglass had just lost 25 years worth of files, photos, records and contacts stored in that email account.
It wasn't easy. Social Security, for example, required him to send a written statement and verify his identity, which took weeks.&T could not explain why his account disappeared -- but Douglass says there was no one to complain to. It was a free service, with no guarantees. "From time to time it is necessary... to temporarily lock an account if we detect attempts at unauthorized access. We have apologized to Mr. Douglass and worked with him to restore access to his email account."
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