Bank of America says it's exploring more ways to innovate and keep up with demand for its technology after the pandemic brought an uptick in customers using its AI-based virtual assistant, Erica, online money-transfer service Zelle and mobile check deposit
technology executives are interested in championing new initiatives over the next few years using data analytics, fifth-generation wireless networks and possibly 3-D printing, as demand for the bank’s digital services has skyrocketed during the pandemic.
The bank’s technology and business executives spoke about the company’s digital growth at a virtual event on Monday, and said they’re exploring more ways to innovate and keep pace with the demand for its technology.The Morning Download delivers daily insights and news on business technology from the CIO Journal team.“Digital demand is here to stay.
Erica, the bank’s virtual assistant, has more than 20 million users to date, up from about 10 million at the end of 2019, according to the company. The AI-based tool can help customers monitor recurring charges, receive bill reminders, view account balances and get a weekly snapshot of their spending, among other things.
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