Bamboozle, N.J.’s most famous music festival, plagued by fan complaints, refund requests

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Bamboozle, N.J.’s most famous music festival, plagued by fan complaints, refund requests
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The event is scheduled next month in Atlantic City.

“We bought tickets on Black Friday when they went on sale because it was aand the tickets are going to be the cheapest they will ever be,” said Tamara Cella of Edgewater, who purchased a pair of tickets for $361.11 each on Nov. 25, 2022.

“John was like well, we don’t want you there if you’re not excited about it. We’re going to issue you refunds,” Cella said, repeating promises that were posted on social media and reviewed by NJ Advance Media. He did not respond to follow-up questions via email about whether he would send refund checks to consumers if he couldn’t do it via credit card and what, if anything, he would do for consumers who were told that the tickets they bought would be the cheapest available.Bamboozle headliners over the years have included rock notables Bon Jovi, No Doubt and Foo Fighters, emo-punk staples Fall Out Boy, Paramore and My Chemical Romance and hip-hop icons Drake, Lil Wayne, 50 Cent and Snoop Dogg.

Sicoli said no one responded to his emails about pricing and he filed a complaint with Consumer Affairs.Kelsey Gilmore, 30, paid $361.11 on Black Friday, the first day tickets went on sale. Months later, the promo code came out, undercutting the price. Then it was widely posted that the festival upgraded some general admission tickets to the VIP level without any extra cost.

“My expectations were that it would be a unique festival experience with a few large headliners of different genres like they had in the past and a lot of bands I listened to in the 2000s — especially with the marketing for `emo is not dead’ and it being a 20-year anniversary,” she said. Robyn Mikaelian of Hunterdon County, who went to the 2012 festival, said she expected her pair of three-day passes, purchased on Nov. 25 for $722.22, would be the cheapest available and “some big-name headliners” would be announced.“When the festival organizer tells you to expect lineups like between 2010-2012, your expectations are pretty high,” she said, noting she’s received a provisional refund on her card but she doesn’t yet know if it will be made permanent.

Fisher said a “reasonable consumer” had every reason to believe the original representation that early tickets would be the cheapest.

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