Josh Kristianto, excited to be part of the Phoenix community, started as a reporter/MMJ at ABC15 Arizona in November 2023.
A system upgrade led to widespread issues for Valley families relying on child support payments.Imagine having a partial source of your income suddenly come to a halt. That is what happened to Sarah, a single mom and primary provider for her son. “My son is a teenager. He’s a growing boy so.. with the school year starting it’s just become difficult to budget for basic needs like groceries,” said Sarah.
Some people have amounts as little as 53 cents deposited into their account,” said Sarah.DCSS tells ABC15 they recently completed an upgrade to a new case management system; that led to a temporary service disruption.For Sarah, it has meant late payments for bills, tough budgeting for groceries and even threats of utility service disconnections.“I’ve just had to reach a promise-to-pay settlement for my cell phone carrier because of this,” said Sarah.
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