Sydney — Qantas Airways has agreed to pay 120 million Australian dollars ($79 million) to settle a lawsuit over the sale of thousands of tickets on already canceled flights, in an attempt to end a reputational crisis that has engulfed the airline.
Sydney — Qantas Airways has agreed to pay 120 million Australian dollars to settle a lawsuit over the sale of thousands of tickets on already canceled flights, in an attempt to end a reputational crisis that has engulfed the airline.
If the court approves, the settlement will resolve a dispute that featured prominently at a time when Qantas’s brand value tanked in consumer surveys amid a spike in complaints about cancellations. After the ACCC filed its lawsuit last August, Hudson’s longserving predecessor, Alan Joyce, brought forward his retirement. Hudson became CEO in September. “This penalty … will send a strong deterrence message to other companies,” ACCC Chair Gina Cass-Gottlieb said in a statement.
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