ICYMI: Australia's Qantas Airways apologized to customers for operational problems, saying the company was rolling out a range of initiatives to improve on-time performance and mishandled baggage
will offer A$50 vouchers, loyalty status extensions and lounge passes to frequent flyers to apologise for a rise in delays, cancellations, lost baggage and staffing issues since travel demand rebounded.
In response, the airline said on Sunday it would send frequent flyer members an email and video message on Monday from its long-serving chief executive Alan Joyce, whose home was pelted with eggs and covered in toilet paper last month amid vicious customer criticism on social media."On behalf of the national carrier I want to apologise and assure you we are working hard to get back to our best," Joyce said in the video message, which was also posted on YouTube.
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